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 Reservation
Guarantee
Reservations secured via Precision Reservations are also now backed
up with our Reservations Guarantee. If your confirmed reservation
at the hotel (for which you have been issued a voucher) is not available
or cannot be honored when you arrive to check-in and no other room
types that you had booked are available, immediately contact our
24-hour Customer Service Center at the contact number(s) listed
on your hotel voucher. Our Customer Service Agents will arrange
a room at another convenient and comparable hotel and Precision
Reservations will pay for the first night’s stay, equivalent
to the actual cost of a 1 night stay based on the original reservation,
including any tax and service charges. Also, just provide a receipt
and we will also pay for all communication costs to our office.
Cancellation
Policy
If you wish to cancel your booking before the cancellation due
date specified in the confirmation email, a cancellation fee of
US$15 will apply.
Any cancellations received after the cancellation due date specified
in the confirmation email (including requests made within this period)
are subject to a minimum of a 1 (ONE) night cancellation fee, unless
you are notified otherwise in the confirmation email. The additional
US$15 cancellation fee will NOT be charged in this case. Failure
to arrive at your hotel will be treated as a late cancellation and
will incur a minimum cancellation fee of one (1) night, or more,
per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through our agents
and not directly with the hotel. This applies to change of dates,
extension of stay, early check out, delay of arrival or cancellation
in full or in part. Any problems or questions on your reservation
prior to arrival or during your stay at the hotel should be directed
to our Customer Service agents. We must be notified of all cancellations
within our normal office hours from 08:00-18:00 (GMT+7).
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